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How We Protect Your Privacy

Your account and the information you share with us are secure. We've built our privacy practices around protecting what matters — your withdrawal history, payment methods, and account…

Account encryption on every loginDANA, OVO, GoPay and QRIS payments verifiedTransparent data handling
totosgp How We Protect Your Privacy
PRIVACY REQUESTS

How to Contact Us About Your Data

If you have questions about how we use your information, want to request a copy of your data, or need to update your account details, our support team is ready to help.

Live Chat Available 09:00–22:00 Jakarta time, seven days a week. Open the chat widget in the bottom-right corner of the lobby and ask about your privacy or data.
Email Support Send your request to [email protected] with 'Data Request' in the subject line. Include your account email and the specific information you need.
Account Settings Log in to your account, go to Settings > Privacy & Security, and use the 'Request My Data' button to start the process directly.
DATA SECURITY

How We Keep Your Information Safe

Security is built into every part of your totosgp account. We use encryption for all data in transit and at rest, monitor for suspicious activity, and limit internal access to what's needed.

Encrypted Transfers

Every deposit via DANA, OVO, GoPay or QRIS is encrypted end-to-end. Your payment method is never stored in plain text; we keep only the verification tokens needed to process your next withdrawal.

Session Cookies

We use cookies to recognise you when you log in from Surabaya or elsewhere, so you don't need to re-enter your credentials on every page. You can clear these from your browser settings anytime.

Account Verification

When you withdraw, we match the payment method on file with your request. If something looks unusual, we'll reach out to verify before releasing funds.

Data Retention

We keep your account data as long as you're active. After you close your account, we retain records for seven years to comply with local record-keeping rules, then securely delete them.

Fraud Prevention

Our system watches for unusual login patterns, duplicate accounts and high-risk transactions. If we spot something, we'll ask you to verify your identity before play resumes.

Third-Party Sharing

We share data only with payment processors (DANA, OVO, GoPay, QRIS operators), compliance teams and where local law requires. We never sell your information.

Privacy & Data Questions Answered

We collect your name, email, phone number, date of birth, address and payment details. We also log your login history, game activity and withdrawal requests. This information helps us verify your identity, process payments and detect fraud. We ask only for what we need to run your account safely.

We retain your account records, transaction history and payment details for seven years after closure where local law permits. After that retention period, we securely delete your data. You can request early deletion for certain fields — contact our support team to discuss options.

Yes. Log in to your account, go to Settings > Privacy & Security and tap 'Request My Data'. You can also email [email protected] with your request. We'll send you a copy of everything we hold — your profile, payment history, login log and game activity — within seven business days.

Only our support team, fraud team and payment processors (DANA, OVO, GoPay, QRIS operators) have access where necessary. We use role-based permissions so staff see only what's needed for their job. Your password is never stored in plain text and is never shared internally.

We use cookies to keep you logged in, remember your language preference and track session activity. Analytics cookies help us see which games are used most so we can improve the lobby. You can turn off non-essential cookies in Settings > Privacy & Security or your browser settings without breaking core features.

You can update your email, phone and address in Settings > Account Details anytime. Deletion depends on local law — some data like transaction records must be kept for compliance. Contact our support team to request changes; we'll process them within three to five business days where legally permitted.

Yes. We encrypt your payment method details and never store your full account number. When you withdraw, we verify the request against our encrypted records before sending funds. Each payment processor also encrypts data at their end, so your details are protected in transit and at rest.