Reference

Legal Framework Built for Indonesia Players

Your account with totosgp operates under a clear legal structure. We handle your personal data, payment details and account security with documented practices that comply with where local…

Account terms and conditionsData privacy and storagePayment security practices
totosgp Legal Framework Built for Indonesia Players
CONTACT PATHS

How to Reach Our Legal and Support Team

Questions about your account terms, data rights or how we handle your information? Our support team is available every day.

Live Chat Available daily, 08:00–23:00 Jakarta time. Ask about terms, data requests or account settings. We respond in real time during business hours.
Email Support Send legal questions, data access requests or account closure notices to [email protected]. Responses arrive within 24 hours on weekdays.
Phone Call our legal desk at +62 21 XXXX XXXX, Monday to Friday, 09:00–18:00 Jakarta time, for account term clarifications and formal inquiries.
ACCOUNT SAFETY LAYER

Security, Verification and Your Control

We protect your account through multi-step verification: your phone number is confirmed at sign-up, payment methods are linked to your registered name, and withdrawals are reviewed before processing.

Data Encryption

Your name, email, phone and payment details are encrypted end-to-end and stored on secure servers. We do not log your password in plain text.

Withdrawal Verification

Every DANA, OVO, GoPay and QRIS withdrawal is checked against your registered account holder name and transaction history before it leaves our system.

Account Closure

You can close your account any time via the account settings menu. After closure, we retain your data for seven years for regulatory purposes, then delete it.

Cookie Policy

We use cookies to keep you logged in and remember your preferences. You can clear cookies in your browser settings without losing your account.

Data Requests

Request a full copy of your personal data, a correction, or deletion by emailing [email protected] with your account email. We respond within 10 business days.

Dispute Resolution

Account disputes are resolved through our support team first. Unresolved issues can be escalated to our legal department for formal review.

Frequently Asked About Account Terms and Rights

We collect your full name, email address, phone number, date of birth, address and payment method details. This information is used to verify your identity, process deposits and withdrawals, and communicate with you about your account activity and terms updates.

We keep your account records for seven years after closure for financial and regulatory compliance. After seven years, we delete your data. You can request deletion earlier by contacting support, but we may retain records if required by law.

Yes. Email [email protected] with your account email and request a full data export. We provide your personal information, transaction history and account settings in a portable format within 10 business days.

Contact our support team immediately via live chat or email with your transaction ID and details. We investigate within 24 hours on weekdays. If the payment is pending with your bank (DANA, OVO, GoPay or QRIS), we trace it with our payment partner and confirm receipt status.

No. We do not sell or share your personal information with third parties for marketing purposes. Your data is used only for account management, payment processing, and legal compliance. We may share data with payment partners solely to process your transactions.

Two-factor authentication (2FA) sends a code to your registered phone when you log in from a new device. It adds an extra security layer. We recommend enabling it via your account settings to prevent unauthorised access to your wallet and settings.

Open your account settings, scroll to the Account section and select 'Close Account'. Confirm your choice. We process closure requests within 24 hours. Any remaining balance is returned to your registered payment method before the account closes.